Walk-In Drive at Accenture for HR Service Delivery Associate (Voice Process):
Job Opportunity: Walk-In – HR Service Delivery Associate (Voice Process) | Accenture, Mumbai
Company: AccentureRole: HR Service Delivery Associate (Voice Process)Location: Mumbai / Navi Mumbai / Mumbai SuburbanExperience: 1–3 yearsOpenings: 95Employment Type: Full-Time, PermanentIndustry: IT Services & ConsultingDepartment: Human Resources (HR Operations)Shift: US Shift (between 5:00 PM to 5:00 AM)
Walk-In Interview Details
Dates: 30th July – 31st July
Time: 11:00 AM – 4:30 PM
Venue:MDC2B, Ground Floor, Godrej IT Park02 Godrej Business District,Pirojshanagar, LBS Marg,Vikhroli (West), Mumbai – 400079
Contact Person: Azlifa Mulla
Eligibility Criteria
Education: Any Graduate / Postgraduate
Experience: 1–3 years (preferably in International BPO/Customer Service)
Key Skills:
Voice Process handling (inbound & outbound calls)
Proficiency in tools like ServiceNow, ERP systems, MS Office
Excellent verbal & written English communication
Customer support or HR process background preferred
Job Responsibilities
Handle inbound calls and log all cases in the tracking system
Provide Tier 2 HR support related to recruitment and Workday (ATS)
Guide customers through self-service portals
Perform security verification (as per GDPR & company policies)
Make outbound calls for escalations/resolutions if required
Resolve issues within SLA and aim for 100% customer satisfaction
Follow escalation procedures when necessary
What to Bring to the Walk-In
Updated Resume
Government ID proof
Educational certificates (originals + photocopies)
Passport-size photo
Experience documents (if applicable)
Why Join Accenture?
Opportunity to work with a global leader
Exposure to international HR processes and technologies
Competitive compensation and shift allowances
Work in a collaborative, growth-oriented environment
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